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To ensure reflecting the interested parties¡¯ feedback on our environmental activity, we always focus on environmental information delivery and share, idea exchange. In addition, we are not only dealing with our business, to enhance our staffs¡¯ environmental orientation, we carry out multifarious environmental communication and social activities.
The Company compiles the ¡°Annual Environmental Report of 2006¡± in the year 2007 for stakeholders to know the Company¡¯s measures and actions on environmental protection and also to present the Company¡¯s attainment and performance on environmental protection. The report reveals the Company¡¯s management conceptions, business operations, environmental policies, environmental performance, environmental accounting statistics, energy consumption, and water consumption, etc. The report also introduces the actual conditions on the protection of bio-diversity, disposal of sewage and discharged waste, environmental management sys tem, etc.
 Environmental communication developing stage
| STEP1 |
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STEP2 |
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STEP3 |
|
STEP4 |
| carry out declare responsibility |
 |
deliver info to more people
obtain more comprehension |
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communicate with interested parties |
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reflect the feedback on business activity |
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We exhibit our environmental communication to push on the development of environmental activity. In current stage, when in step 4, we should conduct a self-review. We should further reflect the voice of interested parties on our environmental business activity and use it effectively.
Information deliver
Information exchange performance (quantity)
|
| performance |
media/activity |
performance |
Sustainability Report
(Chinese/ English) |
We publish annual 2000 pcs sustainability report in Chinese/ English version, and distribute the report to our branches and interested parties of domestic and oversea, while uploading the report to company¡¯s homepage so as to be available to the public. |
Homepage(Chinese/ English) |
We develop safety and environmental web, upload safety and environmental news, publicize safety and environmental schedule and programme, publish safety and environmental knowledge, reship safety and environmental law and regulation, reveal environmental activities and performance. The interested parties can obtain information by web clicking. |
| Environmental Report(Chinese/ English) |
We originate annual environmental report in Chinese/ English version and upload the report to company¡¯s homepage, the interested parties can know our effort and target of environmental protection by web clicking. |
Communicate with interested parties |
We communicate with the interested parties by establishing public email box, holding customer colloquia, customer visiting, introduce the environmental policy, philosophy and activities to the interested parties, and agree with each |
| Book/newspaper |
We publish environment related laws and knowledge, and our environmental activities in the , so the readers can know our philosophy and activities of environmental protection. |
Questionnaire/answer questionnaire |
We consign a third party to conduct countrywide CSI survey and interested parties investigation, and the questionnaire includes environment related issues, so we can recognize the satisfaction degree, proposal and suggestion from the interested parties, and continually improve our environmental activities. |
Reflect the voice of interested parties on our environmental business activity
The Company communicates with stakeholders through multi channels on multi levels to maintain a long-term favorable relationship. The stakeholders can get the Company¡¯s information through the Mass Media or Internet, hotline and fax, regular report and public meeting for performance, consultation, cooperation, survey and questionnaire, meeting, etc. and express their expectations.
The stakeholders of the Company and the ways of participation
| Stakeholders |
Ways of participation and consultation |
| Stockholders |
Consultation with the General Manager;
Work meetings;
Annual reports;
Letters and telephones
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| Customers |
Routine contact with sales rep;
Customer meetings;
Website of the Company, reservation/inquiry page;
Reply of customer consultation;
Customer satisfaction index;
Handling of customers¡¯ complaints
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Subsidiaries
(full-owned, joint-venture, joint-operated, cooperative subsidiaries)
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Regular work meetings;
Letters and telephones;
Annual reports
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| Staff
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Email box of the General Manager;
Regular release of internal information by Weekly News, Personnel Management Information, etc.;
Annual conference of staff representatives to collect rational advice;
Different kinds of symposiums;
Regular survey of staff satisfaction
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| Suppliers
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Meetings of bid invitation;
Negotiations on contracts
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| Financial and insurance institutions
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Negotiations on contracts;
Regular visits;
Communications between business reps
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| Labor Union
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Conference of staff representatives;
Collective negotiations;
Regular communication between reps and contact persons
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| Business partners
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Negotiations on contracts;
Regular meetings;
Meet with the top management;
Routine business communications between reps
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| Government
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Release of laws/policies;
Managing staff attending meetings or activities;
Special reports;
Visit of the top management
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| Community
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Signing charitable agreement;
Participating in charitable donation and voluntary activities;
Welcoming community consultation
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| Non-governmental institutions & organizations
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Regular meetings;
Involving in the forums of different stakeholders;
Supporting and stimulating the practice of sustainable development
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